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View the latest Shockspot instruction manual.

The Shockspot System: Shockspot V1.5 Model - Instruction Manual Rev 6.0

Error: Shockspot Software does not Launch

If the Shockspot software does not launch.

Then:

1. Re-launch the Shockspot application.

2. Reboot the PC and Re-Launch the software. If this fails, reinstall the software.

Error: Shockspot does not connect to SQL Database: "Bad Shockspot Database connection or your Shockspot is not registered in the Shockspot Database for remote control - Please select Deactivate Remote Access (below) and re-try activating remote access. If you continue to have problems, please c...

Error: Shockspot does not connect to SQL Database: "Unable to connect to any of the MySQL Hosts" . If your Shockspot machine is not connecting to the MySQL Database when the "Activate Remote Access" button is pressed. "Unable to connect to any of the MySQL Hosts" is dis...

Error: Shockspot machine appears connected but not responding to software commands. Shockspot connects to PC software but does not respond to the software commands. If the status of your Shockspot machine displays "REGISTERED SHOCKSPOT FOUND" and "Shockspot Connected", but the Sh...

Error: "REGISTERED SHOCKSPOT FOUND" and "SHOCKSPOT NOT CONNECTED" If your Shockspot machine fails to connect when the "Connect" button is pressed on the main screen. The connection status displays "REGISTERED SHOCKSPOT FOUND" and "SHOCKSPOT NOT CONNECTED&...

Error: NO REGISTERED DEVICES FOUND If your Shockspot machine fails to connect when the "Connect" button is pressed on the main screen and the connection status displays "NO REGISTERED DEVICES FOUND". This issue is a result of the PC not recognizing the USB connection between the ...

Having issues with your Shockspot machine?

This thread is designed to offer solutions to your errors.

The best place to start troubleshooting, is via the official guide (v1.0) below:

Shockspot Troubleshooting Guide v1.0

The new Shockspot V1.5 App is available to download.


Please Note: This app is for the Shockspot V1.5 machines.

Looking for the old (V1.0) version App or other Shockspot downloads see https://www.shockspot.net/resources/

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