Shockspot Troubleshooting

[Adult Forum]

Having issues with your Shockspot machine?

This thread is designed to offer solutions to your errors.

The best place to start troubleshooting, is via the official guide (v1.0) below:

Shockspot Troubleshooting Guide v1.0

Troubleshooting Guide V1.pdf

Shockspot Troubleshooting Guide v1.0

(189.72 KiB) Downloaded 4 times

[Adult Forum]

Error: NO REGISTERED DEVICES FOUND

If your Shockspot machine fails to connect when the "Connect" button is pressed on the main screen and the connection status displays "NO REGISTERED DEVICES FOUND". This issue is a result of the PC not recognizing the USB connection between the PC and the Shockspot machine, when the drivers are not properly installed for the Shockspot USB connection or if the proper software version is not installed for the Shockspot machine.

There are a few solutions, try these in order:

1. Check USB cable between PC and Shockspot machine, ensuring the cable is properly connected between the PC and your Shockspot.

2. In the device manager, goto the "Ports(COM&LPT)" settings for the "USB serial port". Check the COM port setting is set to a number between 1-10. If not, right click, select "Properties", select "Port Settings", Select "Advanced" and change the "COM Port Number" to a value between 1-10.

3. If you do not see a "USB serial port" listed in the "Ports(COM&LPT)" settings, contact support@shockspot.net

[Adult Forum]

Error: "REGISTERED SHOCKSPOT FOUND" and "SHOCKSPOT NOT CONNECTED"

If your Shockspot machine fails to connect when the "Connect" button is pressed on the main screen. The connection status displays "REGISTERED SHOCKSPOT FOUND" and "SHOCKSPOT NOT CONNECTED". This issue occurs when the PC recognises a Shockspot USB connection but the the machine does not respond properly to the connection commands. This can occur if there is no power to the Shockspot or the USB Serial COM port is set to a value greater than port "10".

To resolve this issue, try the following:

1. Check the power to your Shockspot Machine. Ensure the LED is illuminated green on bottom side of thruster near cable entry. If the LED is illuminated red, remove power from the Shockspot and reapply power. If the LED appears green, retry the connect, if it still appears red, contact support@shockspot.net.

2. In the device manager, goto the "Ports(COM&LPT)" settings for the "USB serial port". Ensure the COM port setting is set to a number between 1-10. If it is not, right click, select "Properties", select "Port Settings", Select "Advanced" and change the "COM Port Number" to a value between 1-10.

3. If you do not see a "USB serial port" listed in the "Ports(COM&LPT)" settings, contact mark@shockspot.net

[Adult Forum]

Error: Shockspot machine appears connected but not responding to software commands.

Shockspot connects to PC software but does not respond to the software commands.

If the status of your Shockspot machine displays "REGISTERED SHOCKSPOT FOUND" and "Shockspot Connected", but the Shockspot does not respond to commands from the software. This can occur if the if the speed or depth settings are set to zero or if there is a fault with the Shockspot hardware.

Try resolving this issue by:

1. Ensure speed and depth settings are not set to zero. If these values are zero, the system may not respond to software commands. Increase the setting to observe motion.

2. Ensure the LED is illuminated green on bottom side of thruster near cable entry. If the LED is illuminated red, remove power from the Shockspot and reapply power. If the LED appears green, retry the connect, if it still appears red, contact support@shockspot.net.

3. Remove power from the Shockspot and gently move the thrust cylinder to the fully extended and fully retracted position by hand to determine if there is binding of the shaft.

[Adult Forum]

Error: Shockspot does not connect to SQL Database: "Unable to connect to any of the MySQL Hosts".

If your Shockspot machine is not connecting to the MySQL Database when the "Activate Remote Access" button is pressed. "Unable to connect to any of the MySQL Hosts" is displayed followed by "Bad Shockspot Database connection or your Shockspot is not registered in the Shockspot Database for remote control - Please select Deactivate Remote Access (below) and re-try activating remote access. If you continue to have problems, please contact support@shockspot.net"

Try the following support suggestion:

1. Ensure the PC has an active connection to the internet. Open a web browser and verify access to google.com or yahoo.com. If a connection to the internet does not exist, contact your network administrator to resolve the connection issue.

2. If an active internet connection exists, please select "Deactivate Remote Access" and re-try activating remote access. If this does not resolve the issue, please contact support@shockspot.net.

[Adult Forum]

Error: Shockspot does not connect to SQL Database: "Bad Shockspot Database connection or your Shockspot is not registered in the Shockspot Database for remote control - Please select Deactivate Remote Access (below) and re-try activating remote access. If you continue to have problems, please contact support@shockspot.net"

My Shockspot is not connecting to the MySQL Database when the "Activate Remote Access" button is pressed. "Bad Shockspot Database connection or your Shockspot is not registered in the Shockspot Database for remote control - Please select Deactivate Remote Access (below) and re-try activating remote access. If you continue to have problems, please contact support@shockspot.net" is displayed. When this message is displayed without the "Unable to connect to any of the MySQL Hosts" message, the Shockspot hardware number is not authorized in the MySQL database or there is an issue with the online database.

Solution: Contact support@shockspot.net for assistance.

[Adult Forum]

Error: Shockspot Software does not Launch

If the Shockspot software does not launch.

Then:

1. Re-launch the Shockspot application.

2. Reboot the PC and Re-Launch the software. If this fails, reinstall the software.